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info@confort24.com

    General Conditions

    1. PREAMBLE
    These general conditions of sale apply to any use and all orders placed on the website www.budwing.com and the related addresses (hereinafter, the website) of BUDWING. By placing an order, you confirm your acceptance of these terms of sale, which will prevail over all previous versions or any specifications made by you, including email correspondence.


    2 ORDERS
    2.1 PRODUCT OFFERING
    The products are presented in accordance with legal regulations and are as accurate as possible.
    There may be differences between the Products shipped and those displayed on the Website or in the catalog, mainly for Handmade Products, each of which is unique, and Products for which technical or technological modifications have been made. You may not cancel your order or refuse delivery due to such differences, as long as they do not affect the essential characteristics or the quality of the Products. However, we cannot guarantee that the color you see on the website or in the catalogs will match the color of the product, as the color display depends in part on the browser and monitor you are using. BUDWING is not responsible for inaccuracies in the photographs on the website.

    2.2 ORDER ACCEPTANCE
    By confirming your order, you are placing a firm order. The order becomes firm for BUDWING when the payment is validated and the order is registered.


    3 - PRICE / PAYMENT
    3.1 PRODUCT PRICES
    The prices of the products are shown in euros, including taxes related to the sales of the Product, including taxes.

    3.2 SHIPPING CHARGES
    Your furniture can be delivered by carrier or parcel service. The type of shipment will be specified when you place your order.

    3.3 PAYMENT
    Payment can only be made, and in full at time of order: credit (invoices in English only), gift card, unless otherwise stated in the order

    Credit card payments are insured with the Paiement system, in accordance with international interbank regulations. This ensures that your online purchases are safe. BUDWING does not keep your credit card information.
    As part of an ongoing effort to combat online fraud, BUDWING may sometimes be required to verify a customer's bank details or identity before a delivery can be made. By placing an order on the BUDWING website, the customer agrees to provide the required details or proof of identity. If a satisfactory response is not given within the specified delay, BUDWING reserves the right to cancel the order.

    3.4 BILLING
    The invoice sent to the buyer uses the information that they entered in their customer account. The buyer can edit this data each time he places an order through the website.
    Commercial buyers are required to contact the BUDWING Department prior to placing a firm order to arrange the issuance of a commercial invoice. Business customers can provide BUDWING with all the information necessary to generate a business invoice, including the intra-community VAT number.

     

    4 - DELIVERY
    4.1 FORMS OF DELIVERY
    Once you have placed your order, the shipping method (carrier or package) will be specified.

    Delivery by parcel service: your order will be delivered by an express delivery service. A delivery person will come to your home after your merchandise is shipped. The parcels are delivered up to the threshold of your building. The price does not include delivery to the areas above or installation.
    Packages will be delivered within 15 days of the date indicated on the "availability" page when you place your order.

    Delivery by carrier: Your order will be delivered by a carrier specialized in furniture delivery. Your furniture will be delivered padded with blankets or cardboard or on a pallet to ensure maximum protection. Our shipping department will contact you to arrange a delivery date within the time period indicated in your order summary.
    Before placing your order, you should check the dimensions of the products to ensure that they can be delivered through normal access to the area where you intend to configure them.

    You must inform BUDWING of any obstacles to normal access delivery (stairs, elevators, doors) on the purchase order and inform the sender as well.
    Before placing your order, you should check the dimensions of the Products to ensure that they can be delivered through normal access to the place where you intend to set them up.

    If the senders of BUDWING are unable to deliver the products on the agreed date because you are not at home or if they were not informed of the special delivery requirements, you may have to pay additional delivery charges and / or your order may be canceled.
    The risks of the product are transferred to you at the time of delivery or attempted delivery by the senders of BUDWING on the agreed date.
    If some of the Products in your order are available at different times, we will offer to deliver them as they become available. If you choose this option, the shipping costs established in point 3.2 will be applied to each shipment. Otherwise, your products will be shipped once they are available.


    4.2 ACCEPTANCE AND CLAIMS
    Before signing for the shipment, you should check for damage, missing items, defects, or other non-conformities. This includes checking the condition of the packaging, the number of packages and the quantities, references, conditions and characteristics of the Products.
    If you want to file a claim, you must contact the sender of BUDWING.
    For the claim to be valid, it must:
    Please list specific issues involving damaged or missing items on the delivery note. General statements such as "subject to unpacking" are insufficient.
    Send your claims in writing by registered letter with acknowledgment of receipt to the BUDWING Customer Service Department, Vale do Pereiro (Vimieiro) - Santa Comba Dão 3440 407
    Send your written claims by registered letter with return receipt requested to the sender within 3 days of delivery, excluding holidays.
    You must send a copy of the claim to BUDWING within the same time frame.
    You must be able to provide proof that the claims are true and allow BUDWING, its senders, or any other person authorized by them to inspect the items. You must not intervene or allow third parties to intervene.
    If your claim is accepted, the defective Product will be exchanged or refunded if the Product is not available in stock or from our suppliers. The returned Product must be delivered to the BUDWING shippers in perfect condition, in its original packaging, with all its accessories. Returns will not be accepted without the prior agreement of BUDWING.

     

    5 - GUARANTEE / LIABILITY
    5.1 WARRANTY
    The Products are warranted to be free from defects in design, materials and workmanship for a period of one year from the date of delivery. During the warranty period, BUDWING will exchange or refund Products that we deem defective. Exchanged products will be covered for the remainder of the warranty period. This warranty does not cover:
    Any damage to the Product resulting from normal wear and tear, given its nature, function, composition and price;
    Slight differences in the Products as defined in article 2.1;
    Products exposed to excessively heavy use, specifically involving non-private use.
    Any damage to the Product as a result of improper installation, storage, or assembly (failure to adhere to assembly instructions), improper maintenance, misuse, or use that does not meet technical or usage specifications (failure to adhere to maintenance and care instructions) , modifications or repairs made by you or a third party, damage caused by other objects (heavy television placed in a unit not designed for this purpose), external events such as accidents, collisions, fires, vandalism, water damage, natural light or artificial (discoloration) natural disasters or bad weather.
    From the date of purchase, the sofas and mattresses identified in their product data sheet as beneficiaries of the 2-year warranty are guaranteed:
    2 years for the frame, legs, fasteners, convertible sofa mechanism, fabric backrest, foam padding.
    2 years for back cushion and seat cushion filling.
    1 year for upholstery and mattresses with sofa bed.

    5.2 INVOKING THE WARRANTY
    To invoke the warranty, you must contact the BUDWING customer service department by email info@budwing.com
    You must have the original invoice to benefit from the warranty.

    5.3 LIABILITY OF BUDWING
    BUDWING's liability is limited to the purchase price of the defective or non-conforming Products, including any applicable contractual or legal warranties. BUDWING will in no event be liable for any indirect damage or financial loss suffered by you or a third party.

     

    6 - COOLING PERIOD
    As an individual, you have a clear 14-day cooling-off period from the delivery date to cancel any part of your order and return the Product at your expense. This option does not apply to Products manufactured to your specifications, Custom Products or Products that cannot be re-shipped or may be damaged.
    To exercise your rights during the cooling-off period, you must send the cooling-off return form, see the return form to the customer service department at the following address, by registered letter with acknowledgment of receipt:

    Confort24 / BUDWING
    Sinde Industrial Zone
    Tabua
    3420 260.
    Portugal


    7 - USE OF THE WEBSITE
    7.1 INTELLECTUAL PROPERTY
    All content on the BUDWING website, including but not limited to logos, trademarks, texts, photographs, images, drawings, models or graphics, is protected by international copyright laws. None of the content may be downloaded, copied, reproduced, republished, published, transmitted, stored, sold or distributed without the prior written permission of the copyright holder. Doing so is punishable under the Intellectual Property Code and / or may be subject to civil liability and criminal prosecution.

    7.2 RESPONSIBILITY OF THE USERS
    Users agree that all access and use of this website www.budwing.com and its content is at their own risk. BUDWING is not responsible in any way for computer failures, errors or viruses that affect access to this website, or any computer malfunction that occurs after accessing the website. BUDWING will not be liable in any way for direct or indirect damages arising from accessing the website or downloading content, including images, text or video files.

    7.3 DATA PROTECTION LAW
    To register and process your order and / or respond to requests for information, BUDWING collects personal data.
    You have the right to access, rectify, oppose and delete your personal data, in accordance with the Data Protection Law of January 6, 1978. To exercise this right, contact info@budwing.com

     

    8 - FORCE MAJEURE
    Neither Party can be held liable for the breach of any of its obligations, if such breach is due to an unforeseeable event beyond its control or an incident of force majeure including, but not limited to, floods, fires, storms, shortages. of raw materials, transport strike, partial or total strike, or blockade. The Party affected by such events must inform the other party immediately, no later than five (5) business days after said event occurs.
    The parties agree that they will work together to determine the best way to complete the order while the force majeure incident persists.
    If the force majeure incident lasts for more than one (1) month, BUDWING may choose not to complete the order and must refund the purchase price of the order in question.


    9 - VARIOUS
    9.1 TEST:
    By express agreement between BUDWING and you, the email messages will constitute proof between the parties, as well as the automatic recording systems used on the website, specifically regarding the nature and date of the order.
    You can access the electronic contract concluded with BUDWING, in accordance with the rules of common law. To do so, send an email to the Customer Service Department containing all the relevant information, specifically the order number and your details (full name and address).

    9.2 SEVERABILITY:
    If any of the provisions of these general terms of sale are deemed invalid under applicable law, the remaining provisions will remain legal and applicable..

    9.3 NO WAIVER:
    The fact that either party does not exercise any of its rights under these general terms of sale, whether temporary or permanent, will not be considered a waiver of such rights.

    9.4 TITLE
    If there is a difficulty to interpret between any of the titles of the articles and chapters and any of the clauses, it will be considered that the titles do not exist.

    9.5 MODIFICATION OF THE GENERAL TERMS OF SALE:
    BUDWING reserves the right to modify these general conditions of sale. New versions will be indicated on the website.
    The online version on the website at the time you place your order will supersede any previous version.

    9.6 ENTIRE AGREEMENT:
    These general conditions of sale and the summary of the order that we send you constitute the entire agreement between us.

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