SHIPPING CONDITIONS

When you make a purchase from BUDWING, the shipping expenses are already included in the final price. The delivery costs are automatically calculated based on your shipping address and are adjusted accordingly when you add or change products in your order.

Before confirming your purchase by clicking the "Place my order" button, please review the contents of your shopping basket to ensure accuracy in terms of products, quantities, and personal information. All costs associated with your order, such as selected products, availability, delivery cost, additional fees, and taxes, are clearly listed in your basket.

The transportation company will deliver the items to the specified location via standard methods. However, please note that BUDWING sells bulky products that may cause challenges for access to your property or home. Deliveries cannot be made at high levels, such as through building facades or interior courtyards, and the transport company will not utilize any pulley systems to bring the package indoors. It is the customer's responsibility to check if the items can be successfully delivered to their home or dwelling. In the event that special circumstances prevent the delivery, you may request cancellation of the order. However, please note that the cost of returning the items or utilizing a crane or lift (subject to availability and budget in the respective area) will be supported by the customer.

IMPORTANT: The delivery service DOES NOT include FURNITURE home delivery, as the items will be dropped off in front of the specified address (in front of the building/gate). Additionally, assembly services are not included.

To cancel or modify an order, please send an email to info@budwing.com or contact us via phone at (+351) 964 589 587. These are the only approved methods to block an order.

IMPORTANT: Orders can only be modified or cancelled if they are not already in the preparation process.

In case of returns not attributable to BUDWING, where the initial purchase received free shipping promotion or any other type of promotion, the customer will be charged a deduction for shipping costs based on the quantity, weight, or number of products being returned.

Shipping costs may vary depending on the delivery address, weight, and overall volume of the ordered products. 

**We do NOT ship to the islands. If you wish to have your order delivered to a freight forwarder, kindly note that the delivery address provided must be the address of the mainland freight forwarder, while the invoice address should be the final delivery address on the island. After placing your order, it is MANDATORY that you contact us via email at info@budwing.com.

 

 ON DELIVERY

Once the consumer receives the products, they assume full responsibility for any loss or damage. Therefore, it is crucial to:

- Verify that the number of boxes delivered matches the quantity stated on the delivery note. If there is a discrepancy, please make a note of it on the delivery note itself. Failure to do so may void any replacement or claim for the goods.

- In the event that the goods received do not correspond to your order or have been damaged during transportation, it is mandatory to indicate this on the delivery note. This step is a MANDATORY condition to proceed with any claims related to transportation damage.

 

DELIVERY DETAILS

BUDWING ships to customers in Continental Europe, including Portugal, Spain, France, Italy, Belgium, and other countries. The estimated delivery time will be provided prior to completing your purchase and typically ranges from 2 to 10^*† business days, depending on the delivery location and type of product. Please note that home delivery and assembly services are not included.

 Deliveries are scheduled on business days between 9:00 AM and 5:00 PM.

The delivery time may vary for each item in your shopping basket.

^*The indicated delivery dates for each product are always calculated based on working days.

^†Please be aware that deliveries may experience delays during promotional weeks such as Black Friday, due to the high volume of orders.

 For private customers in the aforementioned countries, the prices stated on the invoice include the currently applicable VAT rate, corresponding to 23% of the total invoice.

For companies conducting business in European Union countries with an intra-Community operator number, the invoice prices are exempt from VAT. This exemption also applies to companies located in Spain but operating at the EU level.

PRODUCT WEIGHT AND VOLUME

The shipping costs increase with the higher quantity of items ordered.

It is important to note that shipping costs can vary based on the product's size, even if the delivery address remains unchanged. For instance, a table incurs higher shipping costs compared to a chair due to its volume and weight. Similarly, products of equal size can have different shipping costs due to variations in weight caused by the materials used during manufacturing.

To ensure your peace of mind, all shipments from BUDWING are fully insured against all risks to safeguard your order. With this insurance, we guarantee replacement or corresponding compensation, depending on the situation, in the event of any transport-related damage. If you receive a damaged product, please refuse delivery, make a note of the damage on the delivery note, and notify us via email at info@budwing.com. These measures must be followed to avail the insurance-covered guarantees.

 

In case your order arrives in perfect condition but is later discovered to be damaged after unpacking, please refer to the "WHAT SHOULD I DO IF IT ARRIVES DAMAGED?" section on our website for detailed instructions and procedures.

RETURN POLICY

There are multiple reasons why products may be eligible for return. It is imperative to consider specific conditions based on the type of return.

1. RETURN FOR PURCHASE WITHDRAWAL:

Upon receiving your order, if you are not satisfied with it, you have the option to return it by exercising your right to withdraw within 14 calendar days from the delivery date. 

The withdrawal period commences on the day you, or a third party designated by you, other than the courier, physically possess the product. To initiate the withdrawal process, kindly follow the steps below: 

1. Contact our customer support service through email at info@budwing.com and via WhatsApp to (+351) 964 589 587. Please state the reason for the return and attach photos of the packaging.
2. Check the boxes of the product to be returned + quantities. 

 IMPORTANT:

To ensure acceptance of the return, it is crucial that the product is in the same condition as when it was delivered.

The product should ideally be returned in its initial packaging and sealed, just as it was when it arrived. In case this is unachievable, it must be diligently packed to prevent any damage during transport. Additionally, the product must be in perfect condition, without being dirt, stained, with odors, mistreated or damage. Please also be aware that opting for this second choice may occur in an additional cost.

IMPLICATIONS OF PURCHASE WITHDRAWAL: 

BUDWING will reimburse any payments received from the consumer, including delivery charges if applicable, and in any case within 14 calendar days after being informed of the decision to withdraw from the contract. However, BUDWING has the right to delay the refund until the goods are received or the consumer provides proof of return, whichever happens first. 

The refund will be processed using the same payment method as the consumer used for the original transaction, unless the consumer has specifically requested otherwise and doesn't i

ncur any expenses as a result of the refund. 

However, if the consumer has chosen a delivery method other than the cheapest standard option, we are not obligated to cover any additional costs related to that choice. 

OBLIGATIONS AND LIABILITY OF THE CONSUMER IN CASE OF WITHDRAWAL OF PURCHASE: 

The consumer is obligated to promptly return the purchased products to BUDWING, ensuring the products are received no later than 14 calendar days from the date the customer communicates their decision to withdraw from the sales contract. The consumer's compliance with this deadline will be considered met if the goods are returned within the 14-day period. 

If the product has not been shipped from our warehouse, cancellation is free of charge.
If the product has already been dispatched, a return fee will be charged which will be applied to the final price of the order, based on the percentage below:

Portugal - 10%
Spain - 20%
France 20%
Italy - 20%
Germany - 20%
Netherlands - 20%
Belgium - 20%

To ensure the ongoing speed and performance improvements, it is necessary for consumers to bear responsibility for any decrease in the value of goods resulting from their handling, beyond what is necessary to ascertain their nature, characteristics, or functioning.

EXCEPTIONS TO THE RIGHT OF PURCHASE WITHDRAWAL:

The right of withdrawal of purchase does not apply to contracts involving:

- The provision of unreturnable sealed goods for health and hygiene reasons, which have been unsealed after delivery.

- The supply of goods specifically tailored to the consumer or clearly personalized.

 

2. RETURN DUE TO PRODUCT BREAKAGE/DAMAGE DURING SHIPMENT:

Customers must inspect the goods upon delivery.

- APPARENT DAMAGE: If any package or box is received with damaged packaging during transportation, it is mandatory to indicate this on the delivery note in order to make any claim for breakage or damage during transport. Failure to do so will result in rejection of the claim.

If a third party receives the goods, the buyer is responsible for informing the third party to conduct the necessary checks. You, as the buyer, accept liability for any loss or damage if someone signs on your behalf and fails to perform the required checks.

 - HIDDEN DAMAGE (the box appears to be in good condition upon delivery, but damage is discovered upon opening): The incident must be reported to BUDWING as soon as possible upon receiving the goods, so that BUDWING can address the issue with the transport company.

If any obvious damage to the delivered goods during transportation is observed, it is imperative to promptly notify both the courier and BUDWING. This notification does not affect warranty claims but facilitates BUDWING in asserting its own claims against the supplier.

To proceed with the following steps:

1. Contact our customer support service through email at info@budwing.com and via WhatsApp to (+351) 964 589 587. Please state the order number, the reason for the return and attach at least 3 photos (including packaging and the damage).
2. Check the boxes of the product to be returned + quantities. 

IMPORTANT:

The product should preferably be returned in its initial packaging and sealed, just as it was when it arrived. In case this is unachievable, it must be diligently packed to prevent any extra damage during transport. Please also be aware that opting for this second choice may occur in an additional cost.

 

For situations where a product has not been received, the shipped product differs from the order, or it fails to meet the requested specifications as displayed on the website, the customer must inform BUDWING of the incident. In cases where the product sent does not match the customer's order, BUDWING will cover the cost of collecting the incorrect product and delivering the correct one.

To proceed with the following steps:

1. Contact our customer support service through email at info@budwing.com and via WhatsApp to (+351) 964 589 587. Please state the order number, the reason for the return and attach at least 3 photos (including packaging and the damage).
2. Check the boxes of the product to be returned + quantities. 

IMPORTANT:

The product should preferably be returned in its initial packaging and sealed, just as it was when it arrived. In case this is unachievable, it must be diligently packed to prevent any extra damage during transport. Please also be aware that opting for this second choice may occur in an additional cost.

 

DAMAGED ITEMS

Upon receiving your order, all responsibility for loss or damage is transferred to the consumer. With this in mind, it is important that you:

• Verify if the number of boxes delivered matches the delivery note. If this condition is not met, you should refuse the order and contact us via email at info@budwing.com. If you accept an incomplete order, it will not be possible to request a replacement or file a claim for the missing items.

• If you notice that the received merchandise does not match your order or is visibly damaged due to transportation, you should refuse the order and contact us via email at info@budwing.com. If you accept the damaged merchandise and the item inside is also damaged, BUDWING reserves the right not to provide any form of compensation.

After contacting us, regardless of the refusal situation, we will work with you to find the best solution to resolve the issue, which may involve sending a new item at no additional cost.

 

Important: If you accept the delivery of a product that comes with damaged or non-compliant packaging, BUDWING reserves the right to not provide any compensation, as the responsibility passes to the consumer for accepting the order in its current condition.

 

If your order has arrived in perfect condition and in the desired state, and yet it is damaged or has any issues, please contact us immediately* via email at info@budwing.com, providing the following information:

- Order number and registered name;

- Description of the problem (damage, incorrect item, missing parts, or any other issue);

- Provide photographic evidence of the problem (minimum of 4 photos and/or 1 video in the case of mechanical issues);

- Send a photograph of the tracking label located on the bottom of the item (it is a rectangular label with technical information about the product itself).

 

*You have 30 days from the receipt of your order to contact us in case of damages or other issues. After contacting us (within this timeframe), it is important to stay vigilant and cooperate to resolve the problem. If 14 days pass after your complaint and we do not receive any further response from you, we will consider the case closed due to lack of contact.

 

 

All this information is mandatory for us to proceed with the complaint and resolution of the problem. BUDWING reserves the right not to provide any compensation if the customer does not cooperate.

After providing all the necessary information, we will analyze your case and present you with the available solutions (depending on each case), which may include the following:

• Item exchange: You should pack the item in boxes (original or others, at the customer's expense) and inform us that the item is ready for collection. We will arrange for its collection, and upon confirmation from our carrier, we will send you a completely new item at no additional cost. This is the fastest and most convenient way to receive the item in good condition, without significant delays or issues.

• Part replacement: You should identify the specific part you want to replace (using the assembly manual) and inform us accordingly. We will produce the replacement part and send it to you as soon as it is ready for replacement. This process may take between 2 to 3 weeks as it involves the production of an additional component. Once you receive the new part, you can dispose of the old one.

• Return and refund: If you indeed wish to return and cancel your order, you should pack the item in boxes (original or others, at the customer's expense) and inform us that the item is ready for collection. We will arrange for its collection, and upon confirmation from our carrier, we will proceed with the refund for the item. The refund will be issued through the same payment method you used and may take a few business days.

 

Exceptions/Non-returnable items

Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal hygiene products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any doubts or concerns about your specific item.

Unfortunately, we cannot accept returns for items on sale or gift vouchers.

1. PREAMBLE
These general conditions of sale apply to any use and all orders placed on the website www.budwing.com and the related addresses (hereinafter, the website) of BUDWING. By placing an order, you confirm your acceptance of these terms of sale, which will prevail over all previous versions or any specifications made by you, including email correspondence.


2 ORDERS
2.1 PRODUCT OFFERING
The products are presented in accordance with legal regulations and are as accurate as possible.
There may be differences between the Products shipped and those displayed on the Website or in the catalog, mainly for Handmade Products, each of which is unique, and Products for which technical or technological modifications have been made. You may not cancel your order or refuse delivery due to such differences, as long as they do not affect the essential characteristics or the quality of the Products. However, we cannot guarantee that the color you see on the website or in the catalogs will match the color of the product, as the color display depends in part on the browser and monitor you are using. BUDWING is not responsible for inaccuracies in the photographs on the website.

2.2 ORDER ACCEPTANCE
By confirming your order, you are placing a firm order. The order becomes firm for BUDWING when the payment is validated and the order is registered.


3 - PRICE / PAYMENT
3.1 PRODUCT PRICES
The prices of the products are shown in euros, including taxes related to the sales of the Product, including taxes.

3.2 SHIPPING CHARGES
Your furniture can be delivered by carrier or parcel service. The type of shipment will be specified when you place your order.

3.3 PAYMENT
Payment can only be made, and in full at time of order: credit (invoices in English only), gift card, unless otherwise stated in the order

Credit card payments are insured with the Paiement system, in accordance with international interbank regulations. This ensures that your online purchases are safe. BUDWING does not keep your credit card information.
As part of an ongoing effort to combat online fraud, BUDWING may sometimes be required to verify a customer's bank details or identity before a delivery can be made. By placing an order on the BUDWING website, the customer agrees to provide the required details or proof of identity. If a satisfactory response is not given within the specified delay, BUDWING reserves the right to cancel the order.

3.4 BILLING
The invoice sent to the buyer uses the information that they entered in their customer account. The buyer can edit this data each time he places an order through the website.
Commercial buyers are required to contact the BUDWING Department prior to placing a firm order to arrange the issuance of a commercial invoice. Business customers can provide BUDWING with all the information necessary to generate a business invoice, including the intra-community VAT number.

 

4 - DELIVERY
4.1 FORMS OF DELIVERY
Once you have placed your order, the shipping method (carrier or package) will be specified.

Delivery by parcel service: your order will be delivered by an express delivery service. A delivery person will come to your home after your merchandise is shipped. The parcels are delivered up to the threshold of your building. The price does not include delivery to the areas above or installation.
Packages will be delivered within 15 days of the date indicated on the "availability" page when you place your order.

Delivery by carrier: Your order will be delivered by a carrier specialized in furniture delivery. Your furniture will be delivered padded with blankets or cardboard or on a pallet to ensure maximum protection. Our shipping department will contact you to arrange a delivery date within the time period indicated in your order summary.
Before placing your order, you should check the dimensions of the products to ensure that they can be delivered through normal access to the area where you intend to configure them.

You must inform BUDWING of any obstacles to normal access delivery (stairs, elevators, doors) on the purchase order and inform the sender as well.
Before placing your order, you should check the dimensions of the Products to ensure that they can be delivered through normal access to the place where you intend to set them up.

If the senders of BUDWING are unable to deliver the products on the agreed date because you are not at home or if they were not informed of the special delivery requirements, you may have to pay additional delivery charges and / or your order may be canceled.
The risks of the product are transferred to you at the time of delivery or attempted delivery by the senders of BUDWING on the agreed date.
If some of the Products in your order are available at different times, we will offer to deliver them as they become available. If you choose this option, the shipping costs established in point 3.2 will be applied to each shipment. Otherwise, your products will be shipped once they are available.


4.2 ACCEPTANCE AND CLAIMS
Before signing for the shipment, you should check for damage, missing items, defects, or other non-conformities. This includes checking the condition of the packaging, the number of packages and the quantities, references, conditions and characteristics of the Products.
If you want to file a claim, you must contact the sender of BUDWING.
For the claim to be valid, it must:
Please list specific issues involving damaged or missing items on the delivery note. General statements such as "subject to unpacking" are insufficient.
Send your claims in writing by registered letter with acknowledgment of receipt to the BUDWING Customer Service Department, Vale do Pereiro (Vimieiro) - Santa Comba Dão 3440 407
Send your written claims by registered letter with return receipt requested to the sender within 3 days of delivery, excluding holidays.
You must send a copy of the claim to BUDWING within the same time frame.
You must be able to provide proof that the claims are true and allow BUDWING, its senders, or any other person authorized by them to inspect the items. You must not intervene or allow third parties to intervene.
If your claim is accepted, the defective Product will be exchanged or refunded if the Product is not available in stock or from our suppliers. The returned Product must be delivered to the BUDWING shippers in perfect condition, in its original packaging, with all its accessories. Returns will not be accepted without the prior agreement of BUDWING.

 

5 - GUARANTEE / LIABILITY
5.1 WARRANTY
The Products are warranted to be free from defects in design, materials and workmanship for a period of one year from the date of delivery. During the warranty period, BUDWING will exchange or refund Products that we deem defective. Exchanged products will be covered for the remainder of the warranty period. This warranty does not cover:
Any damage to the Product resulting from normal wear and tear, given its nature, function, composition and price;
Slight differences in the Products as defined in article 2.1;
Products exposed to excessively heavy use, specifically involving non-private use.
Any damage to the Product as a result of improper installation, storage, or assembly (failure to adhere to assembly instructions), improper maintenance, misuse, or use that does not meet technical or usage specifications (failure to adhere to maintenance and care instructions) , modifications or repairs made by you or a third party, damage caused by other objects (heavy television placed in a unit not designed for this purpose), external events such as accidents, collisions, fires, vandalism, water damage, natural light or artificial (discoloration) natural disasters or bad weather.
From the date of purchase, the sofas and mattresses identified in their product data sheet as beneficiaries of the 2-year warranty are guaranteed:
2 years for the frame, legs, fasteners, convertible sofa mechanism, fabric backrest, foam padding.
2 years for back cushion and seat cushion filling.
1 year for upholstery and mattresses with sofa bed.

5.2 INVOKING THE WARRANTY
To invoke the warranty, you must contact the BUDWING customer service department by email info@budwing.com
You must have the original invoice to benefit from the warranty.

5.3 LIABILITY OF BUDWING
BUDWING's liability is limited to the purchase price of the defective or non-conforming Products, including any applicable contractual or legal warranties. BUDWING will in no event be liable for any indirect damage or financial loss suffered by you or a third party.

 

6 - COOLING PERIOD
As an individual, you have a clear 14-day cooling-off period from the delivery date to cancel any part of your order and return the Product at your expense. This option does not apply to Products manufactured to your specifications, Custom Products or Products that cannot be re-shipped or may be damaged.
To exercise your rights during the cooling-off period, you must send the cooling-off return form, see the return form to the customer service department at the following address, by registered letter with acknowledgment of receipt:

Confort24 / BUDWING
Sinde Industrial Zone
Tabua
3420 260.
Portugal


7 - USE OF THE WEBSITE
7.1 INTELLECTUAL PROPERTY
All content on the BUDWING website, including but not limited to logos, trademarks, texts, photographs, images, drawings, models or graphics, is protected by international copyright laws. None of the content may be downloaded, copied, reproduced, republished, published, transmitted, stored, sold or distributed without the prior written permission of the copyright holder. Doing so is punishable under the Intellectual Property Code and / or may be subject to civil liability and criminal prosecution.

7.2 RESPONSIBILITY OF THE USERS
Users agree that all access and use of this website www.budwing.com and its content is at their own risk. BUDWING is not responsible in any way for computer failures, errors or viruses that affect access to this website, or any computer malfunction that occurs after accessing the website. BUDWING will not be liable in any way for direct or indirect damages arising from accessing the website or downloading content, including images, text or video files.

7.3 DATA PROTECTION LAW
To register and process your order and / or respond to requests for information, BUDWING collects personal data.
You have the right to access, rectify, oppose and delete your personal data, in accordance with the Data Protection Law of January 6, 1978. To exercise this right, contact info@budwing.com

 

8 - FORCE MAJEURE
Neither Party can be held liable for the breach of any of its obligations, if such breach is due to an unforeseeable event beyond its control or an incident of force majeure including, but not limited to, floods, fires, storms, shortages. of raw materials, transport strike, partial or total strike, or blockade. The Party affected by such events must inform the other party immediately, no later than five (5) business days after said event occurs.
The parties agree that they will work together to determine the best way to complete the order while the force majeure incident persists.
If the force majeure incident lasts for more than one (1) month, BUDWING may choose not to complete the order and must refund the purchase price of the order in question.


9 - VARIOUS
9.1 TEST:
By express agreement between BUDWING and you, the email messages will constitute proof between the parties, as well as the automatic recording systems used on the website, specifically regarding the nature and date of the order.
You can access the electronic contract concluded with BUDWING, in accordance with the rules of common law. To do so, send an email to the Customer Service Department containing all the relevant information, specifically the order number and your details (full name and address).

9.2 SEVERABILITY:
If any of the provisions of these general terms of sale are deemed invalid under applicable law, the remaining provisions will remain legal and applicable..

9.3 NO WAIVER:
The fact that either party does not exercise any of its rights under these general terms of sale, whether temporary or permanent, will not be considered a waiver of such rights.

9.4 TITLE
If there is a difficulty to interpret between any of the titles of the articles and chapters and any of the clauses, it will be considered that the titles do not exist.

9.5 MODIFICATION OF THE GENERAL TERMS OF SALE:
BUDWING reserves the right to modify these general conditions of sale. New versions will be indicated on the website.
The online version on the website at the time you place your order will supersede any previous version.

9.6 ENTIRE AGREEMENT:
These general conditions of sale and the summary of the order that we send you constitute the entire agreement between us.

PRIVACY POLICY

Through the current data protection policy, BUDWING (formerly Confort24) informs users of the way in which user data will be handled, with the intention of allowing users to decide, freely and voluntarily, if they would like to provide the requested information.

Within this website we respect and protect user personal data. As such, you must know that your rights are guaranteed.

From BUDWING (formerly Confort24) we guarantee our compliance to the following values in order to guarantee your privacy:

• We never request personal information unless it’s truly required in order to provide the services requested by the client.
• We never share our users personal information with anyone, unless it’s for the compliance of the law, or in the event we receive expressed authorization from the client.
• We’ll never use your personal data with different means than that expressed within the privacy policy.

We have to advise that this privacy policy can be modified with the means of adapting new regulations, meaning that we recommend that users check this section periodically.

BUDWING (formerly Confort24) is in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of the 27th April 2016 on the protection of natural persons (RGPD).

Personal Data Management Overseer

• Identity: BUDWING (formerly Confort24)
• NIF: 515053090
• Address: Rua da Industria, nº13, 3420-316 Tábua
• Telephone: 964 589 587
• Email Address: info@budwing.com

For the management of user personal data, we implement all technical measures and safety organizers established in current legislation.

Characteristics that will be applied to your personal information

Within the management of personal data, we’ll apply the following characteristics that are adjusted to the requirements of the new RGDP:

• Legality, loyalty and transparency: We will always require your consent to manage your personal data for one or more specific means which you will be informed of beforehand.
• Minimizing data: We will only request data strictly required in relation to the means we’ll need them for.
• Conservation period limitation: Data will be maintained for no longer than it is required for the means it’s needed for.
• Integrity and confidentiality: Your data will be managed in such a way that adequate security is guaranteed for your personal data and confidentiality is also guaranteed. BUDWING (formerly Confort24) will take the necessary precautions to avoid unauthorized or undue access to our user’s data by third parties.

How have we obtained your data?

The personal data we deal with proceeds from:

• A Contact form
• An email
• When registering as a user

Which are your rights when providing your details?

Interested persons have a right to:

• Request access to their collected personal data
• Request the correction or removal of their data
• Request the limitation of management
• Oppose to management
• Request the portability of their data

Interested persons may access their personal data, and may also request the correction of incorrect data or, when necessary, may request the removal of data when it is no longer required for what they had been originally provided for. In certain situations, interested persons may request the limitation of the management of their data, in which case only be used for exercising defence claims.
In certain situations and for reasons relating to a particular situation, interested persons may oppose the management of their data. BUDWING (formerly Confort24) will stop dealing with details, except for legitimate reasons or for exercising possible defence claims. As an interested person, you have a right to the portability of data, meaning, you may receive personal data that you have provided and transmit them to another person responsible of management when:

• The management is based on consent.
• When the data has been provided by the interested person.
• When the data is provided via automatic mediums.

By exercising your right to the portability of data, you will have the right to have your personal data transferred directly from manager to manager when technically possible.
Interested persons also have the right to effective legal protection and may present a claim to the control authority, in this case, the Portuguese Data Protection Authority (CNPD), if it’s considered that the management of personal data that concerns you is infringing the Regulation.

To which end do we manage personal data?

When a user is connected to the website, for example, to comment on a post, send an email, subscribe or deal with any type of contracting, they are providing information of a personal nature to BUDWING (formerly Confort24). This information can include details of a personal nature, which might include your IP address, name, physical address, email address, telephone number and further information. By providing this information, the user provides consent to that their information may be compiled, used, handled and stored by BUDWING (formerly Confort24), as is described in the Legal Warning and Privacy Policy.
At BUDWING (formerly Confort24) there are different collection systems in place for personal information and information management that are provide by interested persons via:

• Contact Form: The following personal data is requested: Name, email, contact number and other information that can be provided in the body of the message, in order to respond to website requirements. For example, we can use this data to answer a request and respond to queries, complaints or comments on the information included on the website, the services provided via the website or the treatment of a users personal details.

Legitimacy for the treatment of your data

BUDWING (formerly Confort24) is legitimized to the treatment of your personal data, based on the interested person’s consent as is available in article 6.1 of the cited RGDP.

Conservation Period for your data

Your provided personal data will be stored for as long as a commercial relationship is maintained and, when necessary, during the years necessary to conform with legal obligations or until the interested person requests the removal of their data.

Security Measures

BUDWING (formerly Confort24) is committed to the use and treatment of personal data of users, respecting confidentiality, to use them in accordance with the means of the user and also to comply with obligation to store this information and adapt all measures to avoid the alteration, loss, treatment or unauthorized access, in accordance with what is established in current data protection regulations.
When a security incident is noticed, once BUDWING (formerly Confort24) becomes aware, they must inform the user without delay and provide information that is relevant to the security incident, once known..

Data Accuracy

The user is the only party responsible for the veracity of the data provided to BUDWING (formerly Confort24), exonerating them from any responsibility regarding the matter.
Users guarantee and respond, in any event, to the exactitude, validity and authenticity of the provided personal data, and promise to keep this data up to date. The user accepts that complete and correct information is provided on the contact and subscription form.

Acceptance and Consent

The user declares that they have been informed of the conditions concerning the protection of personal data, accepting and consenting to the treatment of said data by BUDWING (formerly Confort24), in such a way and for ends indicated within this privacy policy.

Revocability

The provided consent, both for treatment and for the transfer of the data of interested persons, it’s possible to revoke at any time by communicating with BUDWING (formerly Confort24) the terms established within this Privacy Policy in order to exercise your rights.

Changes in the Privacy Policy

BUDWING (formerly Confort24) reserves the right to modify the current privacy policy in order to adapt to new legislations, as with industry practices. In this case, BUDWING (formerly Confort24)  will announce on this page the changes that have been introduced with sufficient forewarning of said changes being put into practice.