F.A.Q.

Welcome to our FAQ page, where you will find answers to the most frequently questions related to our products and services. Here, we are committed to providing you with all the necessary information to help you make informed decisions about how our products and services can meet your needs. Read below to learn more about our policies, processes, and much more!

How does the shipping of the items work?

SHIPPING CONDITIONS

When you make a purchase from BUDWING, the shipping expenses are already included in the final price. The delivery costs are automatically calculated based on your shipping address and are adjusted accordingly when you add or change products in your order.

Before confirming your purchase by clicking the "Place my order" button, please review the contents of your shopping basket to ensure accuracy in terms of products, quantities, and personal information. All costs associated with your order, such as selected products, availability, delivery cost, additional fees, and taxes, are clearly listed in your basket.

The transportation company will deliver the items to the specified location via standard methods. However, please note that BUDWING sells bulky products that may cause challenges for access to your property or home. Deliveries cannot be made at high levels, such as through building facades or interior courtyards, and the transport company will not utilize any pulley systems to bring the package indoors. It is the customer's responsibility to check if the items can be successfully delivered to their home or dwelling. In the event that special circumstances prevent the delivery, you may request cancellation of the order. However, please note that the cost of returning the items or utilizing a crane or lift (subject to availability and budget in the respective area) will be supported by the customer.

 IMPORTANT: The delivery service DOES NOT include FURNITURE home delivery, as the items will be dropped off in front of the specified address. Additionally, assembly services are not included.

To cancel or modify an order, please send an email to info@budwing.com or contact us via phone at (+351) 964 589 587. These are the only approved methods to block an order.

IMPORTANT: Orders can only be modified or cancelled if they are not already in the preparation process.

In case of returns not attributable to BUDWING, where the initial purchase received free shipping promotion or any other type of promotion, the customer will be charged a deduction for shipping costs based on the quantity, weight, or number of products being returned.

Shipping costs may vary depending on the delivery address, weight, and overall volume of the ordered products. 

**We do NOT ship to the islands. If you wish to have your order delivered to a freight forwarder, kindly note that the delivery address provided must be the address of the mainland freight forwarder, while the invoice address should be the final delivery address on the island. After placing your order, it is MANDATORY that you contact us via email at info@budwing.com.

 

 ON DELIVERY

Once the consumer receives the products, they assume full responsibility for any loss or damage. Therefore, it is crucial to:

- Verify that the number of boxes delivered matches the quantity stated on the delivery note. If there is a discrepancy, please make a note of it on the delivery note itself. Failure to do so may void any replacement or claim for the goods.

- In the event that the goods received do not correspond to your order or have been damaged during transportation, it is mandatory to indicate this on the delivery note. This step is a MANDATORY condition to proceed with any claims related to transportation damage.

 

DELIVERY DETAILS

BUDWING ships to customers in Continental Europe, including Portugal, Spain, France, Italy, Belgium, and other countries. The estimated delivery time will be provided prior to completing your purchase and typically ranges from 2 to 10*† business days, depending on the delivery location and type of product. Please note that home delivery and assembly services are not included.

 Deliveries are scheduled on business days between 9:00 AM and 5:00 PM.

The delivery time may vary for each item in your shopping basket.

*The indicated delivery dates for each product are always calculated based on working days.

Please be aware that deliveries may experience delays during promotional weeks such as Black Friday, due to the high volume of orders.

 For private customers in the aforementioned countries, the prices stated on the invoice include the currently applicable VAT rate, corresponding to 23% of the total invoice.

For companies conducting business in European Union countries with an intra-Community operator number, the invoice prices are exempt from VAT. This exemption also applies to companies located in Spain but operating at the EU level.

PRODUCT WEIGHT AND VOLUME

The shipping costs increase with the higher quantity of items ordered.

It is important to note that shipping costs can vary based on the product's size, even if the delivery address remains unchanged. For instance, a table incurs higher shipping costs compared to a chair due to its volume and weight. Similarly, products of equal size can have different shipping costs due to variations in weight caused by the materials used during manufacturing.

To ensure your peace of mind, all shipments from BUDWING are fully insured against all risks to safeguard your order. With this insurance, we guarantee replacement or corresponding compensation, depending on the situation, in the event of any transport-related damage. If you receive a damaged product, please refuse delivery, make a note of the damage on the delivery note, and notify us via email at info@budwing.com. These measures must be followed to avail the insurance-covered guarantees.

 

In case your order arrives in perfect condition but is later discovered to be damaged after unpacking, please refer to the "WHAT SHOULD I DO IF IT ARRIVES DAMAGED?" section on our website for detailed instructions and procedures.

How can I return an item?

RETURN POLICY

There are multiple reasons why products may be eligible for return. It is imperative to consider specific conditions based on the type of return.

1. RETURN FOR PURCHASE WITHDRAWAL:

Upon receiving your order, if you are not satisfied with it, you have the option to return it by exercising your right to withdraw within 14 calendar days from the delivery date. 

The withdrawal period commences on the day you, or a third party designated by you, other than the courier, physically possess the product. To initiate the withdrawal process, kindly follow the steps below: 

  1. Contact our customer support service through email at info@budwing.com and via WhatsApp to (+351) 964 589 587. Please state the reason for the return and attach photos of the packaging.
  2. Check the boxes of the product to be returned + quantities. 

 IMPORTANT:

To ensure acceptance of the return, it is crucial that the product is in the same condition as when it was delivered.

The product should ideally be returned in its initial packaging and sealed, just as it was when it arrived. In case this is unachievable, it must be diligently packed to prevent any damage during transport. Additionally, the product must be in perfect condition, without being dirt, stained, with odors, mistreated or damage. Please also be aware that opting for this second choice may occur in an additional cost.

IMPLICATIONS OF PURCHASE WITHDRAWAL: 

BUDWING will reimburse any payments received from the consumer, including delivery charges if applicable, and in any case within 14 calendar days after being informed of the decision to withdraw from the contract. However, BUDWING has the right to delay the refund until the goods are received or the consumer provides proof of return, whichever happens first. 

The refund will be processed using the same payment method as the consumer used for the original transaction, unless the consumer has specifically requested otherwise and doesn't i

ncur any expenses as a result of the refund. 

However, if the consumer has chosen a delivery method other than the cheapest standard option, we are not obligated to cover any additional costs related to that choice. 

OBLIGATIONS AND LIABILITY OF THE CONSUMER IN CASE OF WITHDRAWAL OF PURCHASE: 

The consumer is obligated to promptly return the purchased products to BUDWING, ensuring the products are received no later than 14 calendar days from the date the customer communicates their decision to withdraw from the sales contract. The consumer's compliance with this deadline will be considered met if the goods are returned within the 14-day period. The return/withdrawal of purchase costs are the prices indicated below:

PURCHASE PRICE

 RETURN COSTS

Up to 60€

9,99€

Up to 120€

16,99€

Up to 250€

25,99€

Up to 400€

39,99€

Up to 1200€

49,99€

More than 1200€

49,99€

 

To ensure the ongoing speed and performance improvements, it is necessary for consumers to bear responsibility for any decrease in the value of goods resulting from their handling, beyond what is necessary to ascertain their nature, characteristics, or functioning.

EXCEPTIONS TO THE RIGHT OF PURCHASE WITHDRAWAL:

The right of withdrawal of purchase does not apply to contracts involving:

- The provision of unreturnable sealed goods for health and hygiene reasons, which have been unsealed after delivery.

- The supply of goods specifically tailored to the consumer or clearly personalized.

 

2. RETURN DUE TO PRODUCT BREAKAGE/DAMAGE DURING SHIPMENT:

Customers must inspect the goods upon delivery.

- APPARENT DAMAGE: If any package or box is received with damaged packaging during transportation, it is mandatory to indicate this on the delivery note in order to make any claim for breakage or damage during transport. Failure to do so will result in rejection of the claim.

If a third party receives the goods, the buyer is responsible for informing the third party to conduct the necessary checks. You, as the buyer, accept liability for any loss or damage if someone signs on your behalf and fails to perform the required checks.

 - HIDDEN DAMAGE (the box appears to be in good condition upon delivery, but damage is discovered upon opening): The incident must be reported to BUDWING as soon as possible upon receiving the goods, so that BUDWING can address the issue with the transport company.

If any obvious damage to the delivered goods during transportation is observed, it is imperative to promptly notify both the courier and BUDWING. This notification does not affect warranty claims but facilitates BUDWING in asserting its own claims against the supplier.

To proceed with the following steps:

  1. Contact our customer support service through email at info@budwing.com and via WhatsApp to (+351) 964 589 587. Please state the order number, the reason for the return and attach at least 3 photos (including packaging and the damage).
  2. Check the boxes of the product to be returned + quantities. 

IMPORTANT:

The product should preferably be returned in its initial packaging and sealed, just as it was when it arrived. In case this is unachievable, it must be diligently packed to prevent any extra damage during transport. Please also be aware that opting for this second choice may occur in an additional cost.

 

For situations where a product has not been received, the shipped product differs from the order, or it fails to meet the requested specifications as displayed on the website, the customer must inform BUDWING of the incident. In cases where the product sent does not match the customer's order, BUDWING will cover the cost of collecting the incorrect product and delivering the correct one.

To proceed with the following steps:

  1. Contact our customer support service through email at info@budwing.com and via WhatsApp to (+351) 964 589 587. Please state the order number, the reason for the return and attach at least 3 photos (including packaging and the damage).
  2. Check the boxes of the product to be returned + quantities. 

IMPORTANT:

The product should preferably be returned in its initial packaging and sealed, just as it was when it arrived. In case this is unachievable, it must be diligently packed to prevent any extra damage during transport. Please also be aware that opting for this second choice may occur in an additional cost.

 

What should I do if it arrives damaged?

DAMAGED ITEMS

Upon receiving your order, all responsibility for loss or damage is transferred to the consumer. With this in mind, it is important that you:

  • Verify if the number of boxes delivered matches the delivery note. If this condition is not met, you should refuse the order and contact us via email at info@budwing.com. If you accept an incomplete order, it will not be possible to request a replacement or file a claim for the missing items.

  • If you notice that the received merchandise does not match your order or is visibly damaged due to transportation, you should refuse the order and contact us via email at info@budwing.com. If you accept the damaged merchandise and the item inside is also damaged, BUDWING reserves the right not to provide any form of compensation.

After contacting us, regardless of the refusal situation, we will work with you to find the best solution to resolve the issue, which may involve sending a new item at no additional cost.

 

Important: If you accept the delivery of a product that comes with damaged or non-compliant packaging, BUDWING reserves the right to not provide any compensation, as the responsibility passes to the consumer for accepting the order in its current condition.

 

If your order has arrived in perfect condition and in the desired state, and yet it is damaged or has any issues, please contact us immediately* via email at info@budwing.com, providing the following information:

- Order number and registered name;

- Description of the problem (damage, incorrect item, missing parts, or any other issue);

- Provide photographic evidence of the problem (minimum of 4 photos and/or 1 video in the case of mechanical issues);

- Send a photograph of the tracking label located on the bottom of the item (it is a rectangular label with technical information about the product itself).

 

*You have 30 days from the receipt of your order to contact us in case of damages or other issues. After contacting us (within this timeframe), it is important to stay vigilant and cooperate to resolve the problem. If 14 days pass after your complaint and we do not receive any further response from you, we will consider the case closed due to lack of contact.

 

 

All this information is mandatory for us to proceed with the complaint and resolution of the problem. BUDWING reserves the right not to provide any compensation if the customer does not cooperate.

After providing all the necessary information, we will analyze your case and present you with the available solutions (depending on each case), which may include the following:

  • Item exchange: You should pack the item in boxes (original or others, at the customer's expense) and inform us that the item is ready for collection. We will arrange for its collection, and upon confirmation from our carrier, we will send you a completely new item at no additional cost. This is the fastest and most convenient way to receive the item in good condition, without significant delays or issues.

  • Part replacement: You should identify the specific part you want to replace (using the assembly manual) and inform us accordingly. We will produce the replacement part and send it to you as soon as it is ready for replacement. This process may take between 2 to 3 weeks as it involves the production of an additional component. Once you receive the new part, you can dispose of the old one.

  • Return and refund: If you indeed wish to return and cancel your order, you should pack the item in boxes (original or others, at the customer's expense) and inform us that the item is ready for collection. We will arrange for its collection, and upon confirmation from our carrier, we will proceed with the refund for the item. The refund will be issued through the same payment method you used and may take a few business days.

 

Exceptions/Non-returnable items

Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal hygiene products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any doubts or concerns about your specific item.

Unfortunately, we cannot accept returns for items on sale or gift vouchers.

What are the general purchasing conditions?

1. PREAMBLE
These general conditions of sale apply to any use and all orders placed on the website www.budwing.com and the related addresses (hereinafter, the website) of BUDWING. By placing an order, you confirm your acceptance of these terms of sale, which will prevail over all previous versions or any specifications made by you, including email correspondence.


2 ORDERS
2.1 PRODUCT OFFERING
The products are presented in accordance with legal regulations and are as accurate as possible.
There may be differences between the Products shipped and those displayed on the Website or in the catalog, mainly for Handmade Products, each of which is unique, and Products for which technical or technological modifications have been made. You may not cancel your order or refuse delivery due to such differences, as long as they do not affect the essential characteristics or the quality of the Products. However, we cannot guarantee that the color you see on the website or in the catalogs will match the color of the product, as the color display depends in part on the browser and monitor you are using. BUDWING is not responsible for inaccuracies in the photographs on the website.

2.2 ORDER ACCEPTANCE
By confirming your order, you are placing a firm order. The order becomes firm for BUDWING when the payment is validated and the order is registered.


3 - PRICE / PAYMENT
3.1 PRODUCT PRICES
The prices of the products are shown in euros, including taxes related to the sales of the Product, including taxes.

3.2 SHIPPING CHARGES
Your furniture can be delivered by carrier or parcel service. The type of shipment will be specified when you place your order.

3.3 PAYMENT
Payment can only be made, and in full at time of order: credit (invoices in English only), gift card, unless otherwise stated in the order

Credit card payments are insured with the Paiement system, in accordance with international interbank regulations. This ensures that your online purchases are safe. BUDWING does not keep your credit card information.
As part of an ongoing effort to combat online fraud, BUDWING may sometimes be required to verify a customer's bank details or identity before a delivery can be made. By placing an order on the BUDWING website, the customer agrees to provide the required details or proof of identity. If a satisfactory response is not given within the specified delay, BUDWING reserves the right to cancel the order.

3.4 BILLING
The invoice sent to the buyer uses the information that they entered in their customer account. The buyer can edit this data each time he places an order through the website.
Commercial buyers are required to contact the BUDWING Department prior to placing a firm order to arrange the issuance of a commercial invoice. Business customers can provide BUDWING with all the information necessary to generate a business invoice, including the intra-community VAT number.

 

4 - DELIVERY
4.1 FORMS OF DELIVERY
Once you have placed your order, the shipping method (carrier or package) will be specified.

Delivery by parcel service: your order will be delivered by an express delivery service. A delivery person will come to your home after your merchandise is shipped. The parcels are delivered up to the threshold of your building. The price does not include delivery to the areas above or installation.
Packages will be delivered within 15 days of the date indicated on the "availability" page when you place your order.

Delivery by carrier: Your order will be delivered by a carrier specialized in furniture delivery. Your furniture will be delivered padded with blankets or cardboard or on a pallet to ensure maximum protection. Our shipping department will contact you to arrange a delivery date within the time period indicated in your order summary.
Before placing your order, you should check the dimensions of the products to ensure that they can be delivered through normal access to the area where you intend to configure them.

You must inform BUDWING of any obstacles to normal access delivery (stairs, elevators, doors) on the purchase order and inform the sender as well.
Before placing your order, you should check the dimensions of the Products to ensure that they can be delivered through normal access to the place where you intend to set them up.

If the senders of BUDWING are unable to deliver the products on the agreed date because you are not at home or if they were not informed of the special delivery requirements, you may have to pay additional delivery charges and / or your order may be canceled.
The risks of the product are transferred to you at the time of delivery or attempted delivery by the senders of BUDWING on the agreed date.
If some of the Products in your order are available at different times, we will offer to deliver them as they become available. If you choose this option, the shipping costs established in point 3.2 will be applied to each shipment. Otherwise, your products will be shipped once they are available.


4.2 ACCEPTANCE AND CLAIMS
Before signing for the shipment, you should check for damage, missing items, defects, or other non-conformities. This includes checking the condition of the packaging, the number of packages and the quantities, references, conditions and characteristics of the Products.
If you want to file a claim, you must contact the sender of BUDWING.
For the claim to be valid, it must:
Please list specific issues involving damaged or missing items on the delivery note. General statements such as "subject to unpacking" are insufficient.
Send your claims in writing by registered letter with acknowledgment of receipt to the BUDWING Customer Service Department, Vale do Pereiro (Vimieiro) - Santa Comba Dão 3440 407
Send your written claims by registered letter with return receipt requested to the sender within 3 days of delivery, excluding holidays.
You must send a copy of the claim to BUDWING within the same time frame.
You must be able to provide proof that the claims are true and allow BUDWING, its senders, or any other person authorized by them to inspect the items. You must not intervene or allow third parties to intervene.
If your claim is accepted, the defective Product will be exchanged or refunded if the Product is not available in stock or from our suppliers. The returned Product must be delivered to the BUDWING shippers in perfect condition, in its original packaging, with all its accessories. Returns will not be accepted without the prior agreement of BUDWING.

 

5 - GUARANTEE / LIABILITY
5.1 WARRANTY
The Products are warranted to be free from defects in design, materials and workmanship for a period of one year from the date of delivery. During the warranty period, BUDWING will exchange or refund Products that we deem defective. Exchanged products will be covered for the remainder of the warranty period. This warranty does not cover:
Any damage to the Product resulting from normal wear and tear, given its nature, function, composition and price;
Slight differences in the Products as defined in article 2.1;
Products exposed to excessively heavy use, specifically involving non-private use.
Any damage to the Product as a result of improper installation, storage, or assembly (failure to adhere to assembly instructions), improper maintenance, misuse, or use that does not meet technical or usage specifications (failure to adhere to maintenance and care instructions) , modifications or repairs made by you or a third party, damage caused by other objects (heavy television placed in a unit not designed for this purpose), external events such as accidents, collisions, fires, vandalism, water damage, natural light or artificial (discoloration) natural disasters or bad weather.
From the date of purchase, the sofas and mattresses identified in their product data sheet as beneficiaries of the 2-year warranty are guaranteed:
2 years for the frame, legs, fasteners, convertible sofa mechanism, fabric backrest, foam padding.
2 years for back cushion and seat cushion filling.
1 year for upholstery and mattresses with sofa bed.

5.2 INVOKING THE WARRANTY
To invoke the warranty, you must contact the BUDWING customer service department by email info@budwing.com
You must have the original invoice to benefit from the warranty.

5.3 LIABILITY OF BUDWING
BUDWING's liability is limited to the purchase price of the defective or non-conforming Products, including any applicable contractual or legal warranties. BUDWING will in no event be liable for any indirect damage or financial loss suffered by you or a third party.

 

6 - COOLING PERIOD
As an individual, you have a clear 14-day cooling-off period from the delivery date to cancel any part of your order and return the Product at your expense. This option does not apply to Products manufactured to your specifications, Custom Products or Products that cannot be re-shipped or may be damaged.
To exercise your rights during the cooling-off period, you must send the cooling-off return form, see the return form to the customer service department at the following address, by registered letter with acknowledgment of receipt:

Confort24 / BUDWING
Sinde Industrial Zone
Tabua
3420 260.
Portugal


7 - USE OF THE WEBSITE
7.1 INTELLECTUAL PROPERTY
All content on the BUDWING website, including but not limited to logos, trademarks, texts, photographs, images, drawings, models or graphics, is protected by international copyright laws. None of the content may be downloaded, copied, reproduced, republished, published, transmitted, stored, sold or distributed without the prior written permission of the copyright holder. Doing so is punishable under the Intellectual Property Code and / or may be subject to civil liability and criminal prosecution.

7.2 RESPONSIBILITY OF THE USERS
Users agree that all access and use of this website www.budwing.com and its content is at their own risk. BUDWING is not responsible in any way for computer failures, errors or viruses that affect access to this website, or any computer malfunction that occurs after accessing the website. BUDWING will not be liable in any way for direct or indirect damages arising from accessing the website or downloading content, including images, text or video files.

7.3 DATA PROTECTION LAW
To register and process your order and / or respond to requests for information, BUDWING collects personal data.
You have the right to access, rectify, oppose and delete your personal data, in accordance with the Data Protection Law of January 6, 1978. To exercise this right, contact info@budwing.com

 

8 - FORCE MAJEURE
Neither Party can be held liable for the breach of any of its obligations, if such breach is due to an unforeseeable event beyond its control or an incident of force majeure including, but not limited to, floods, fires, storms, shortages. of raw materials, transport strike, partial or total strike, or blockade. The Party affected by such events must inform the other party immediately, no later than five (5) business days after said event occurs.
The parties agree that they will work together to determine the best way to complete the order while the force majeure incident persists.
If the force majeure incident lasts for more than one (1) month, BUDWING may choose not to complete the order and must refund the purchase price of the order in question.


9 - VARIOUS
9.1 TEST:
By express agreement between BUDWING and you, the email messages will constitute proof between the parties, as well as the automatic recording systems used on the website, specifically regarding the nature and date of the order.
You can access the electronic contract concluded with BUDWING, in accordance with the rules of common law. To do so, send an email to the Customer Service Department containing all the relevant information, specifically the order number and your details (full name and address).

9.2 SEVERABILITY:
If any of the provisions of these general terms of sale are deemed invalid under applicable law, the remaining provisions will remain legal and applicable..

9.3 NO WAIVER:
The fact that either party does not exercise any of its rights under these general terms of sale, whether temporary or permanent, will not be considered a waiver of such rights.

9.4 TITLE
If there is a difficulty to interpret between any of the titles of the articles and chapters and any of the clauses, it will be considered that the titles do not exist.

9.5 MODIFICATION OF THE GENERAL TERMS OF SALE:
BUDWING reserves the right to modify these general conditions of sale. New versions will be indicated on the website.
The online version on the website at the time you place your order will supersede any previous version.

9.6 ENTIRE AGREEMENT:
These general conditions of sale and the summary of the order that we send you constitute the entire agreement between us.

What are the privacy policies?

This Privacy Policy describes how www.budwing.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
  • Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION].

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].

Customer support information

  • Examples of Personal Information collected: [MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEEDED]
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]

[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]

[INSERT FOLLOWING SECTION IF AGE RESTRICTION IS REQUIRED]

Minors

The Site is not intended for individuals under the age of [INSERT AGE]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • [INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]

[INCLUDE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING]

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • [INSERT IF APPLICABLE] We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • [INSERT IF YOU USE A THIRD PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITY ON YOUR SITE] We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • [INSERT OTHER ADVERTISING SERVICES USED]

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

[INCLUDE THE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

[INCLUDE THE FOLLOWING SECTION ONLY IF YOU SELL PERSONAL INFORMATION, AS DEFINED BY THE CALIFORNIA CONSUMER PRIVACY ACT]

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

[INSERT:

  • CATEGORIES OF INFORMATION SOLD;
  • INSTRUCTIONS ON HOW TO OPT-OUT OF SALE;
  • WHETHER YOUR BUSINESS SELLS INFORMATION OF MINORS (UNDER 16) AND WHETHER YOU OBTAIN AFFIRMATIVE AUTHORIZATION;
  • IF YOU PROVIDE A FINANCIAL INCENTIVE TO NOT SELL INFORMATION, PROVIDE INFORMATION ABOUT WHAT THAT INCENTIVE IS.]

Your rights

[INCLUDE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

[INCLUDE FOLLOWING SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT]

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.

Reporting and Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.

[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

CONFORT24 UNIPESSOAL LDA, QTA VALE PEREIRO VALE MIMOSO, VIMIEIRO, 3440-612 Viseu, Portugal

Last updated: [DATE]

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [ADD CONTACT INFORMATION OR WEBSITE FOR THE DATA PROTECTION AUTHORITY IN YOUR JURISDICTION. FOR EXAMPLE: https://ico.org.uk/make-a-complaint/]